Privacy policy

This policy explains how PestGone Environmental collects, uses and protects the personal information you give us through this website, the web chat, WhatsApp and by telephone. It was last updated on 7 October 2026.

Who we are

The controller of the personal information collected through this website is JG Environmental Ltd. PestGone is a trading name of JG Environmental Ltd, registered in England 7568726.

PestGone Environmental is part of JG Pest Control, part of the Tyro UK Group. Enquiries, bookings and service records are handled by staff and systems shared across the JG Pest Control group, on our behalf and under this policy.

To contact us about your information, use the contact form or call 020 8914 8285.

What we collect

• When you send an enquiry: your name, telephone number, email address, postcode, the problem and property type, how urgent it is, your message and, for businesses, the business name and sector. We also record the page you sent it from.

• If you arrived from one of our adverts: the reference the search engine adds to the web address, the page you landed on, the site you came from and the time. This stays in your browser until you send an enquiry, when it is attached so we can tell which advert brought you.

• In the web chat and on WhatsApp: what you type, and on WhatsApp your display name and telephone number.

• On the telephone: your number, what you tell us and, where a call is recorded, the recording and a transcript.

• When we carry out work: the address, access notes, what we found, what we used and our service records.

How we use it

We use your information to reply to you, to quote, to arrange and carry out treatment, and to keep the service records that pest control work requires. The lawful bases are taking steps at your request before a contract, performing the contract, our legal obligations, and our legitimate interest in running and improving the business.

We do not sell your information, and we do not pass it to third parties for their own marketing.

Our customer records system

Enquiries, bookings and service records are kept in PestArc, the customer records system we use to manage enquiries, visits and records. An enquiry sent through this website goes into PestArc. If it cannot reach PestArc, it is sent to our office by email through an email delivery provider, which handles the message only to deliver it.

Web chat, WhatsApp and our automated assistant

Where the web chat is shown on this site, it is answered by an automated assistant working on our behalf, at any time of day. What you type is used to answer your question, give you a price and arrange a visit, and the conversation is kept with your enquiry. If you would rather speak to a person, call us.

If you choose WhatsApp, the same assistant answers there. Before you are handed to WhatsApp we create a short reference code, so the conversation is filed under PestGone Environmental. WhatsApp is part of Meta, and that conversation is subject to WhatsApp's own terms and privacy policy as well as this one.

After you send an enquiry, the automated assistant may reply to you by email or text message on our behalf.

Telephone calls

Telephone calls to us may be recorded, and a call may be answered by an automated voice assistant, which transcribes it. We keep recordings and transcripts to confirm what was agreed when a booking was made and to help resolve any problem or complaint, which is in our legitimate interest and yours.

AI tools

We use automated and AI-assisted tools to help us handle enquiries. They may process what you send through the website form, the web chat, WhatsApp and telephone calls, so that we can reply quickly and pass your enquiry to the right person. Anything processed this way may be handled by AI providers acting on our instructions and under contract, and it is not used to target you with advertising.

Who else handles your information

Service providers who work for us under contract: our website host, the customer records system, the email and text message delivery providers, the chat and AI providers, our telephone provider and, only if you accept analytics cookies, Google. Each handles your information only to provide its service to us. If any of them processes it outside the UK, it does so under the safeguards UK data protection law requires.

We may also share information where the law requires it.

Analytics and cookies

Our Google tag measures whether our adverts lead to calls and enquiries. Until you choose Accept on our cookie banner it sets no cookies and sends Google only limited signals without them. Google Tag Manager, and the analytics it loads, runs only after you choose Accept. Until then no analytics or advert cookies are set. If you arrived from one of our Google adverts and choose Accept, we also keep the advert's click reference in a cookie on this site for 90 days, so an enquiry you send later can still be matched to that advert, and choosing No thanks deletes it. Our cookie policy lists what is stored on your device and how to change your choice.

If you arrive at this site from an answer given by an AI assistant, the site records the page address and the referring site once per visit, with no personal details, so we can count those visits.

How long we keep it

We keep enquiry and treatment records for as long as we need them for the work and for our own legal and insurance obligations, and no longer. Call recordings and chat transcripts are kept with the enquiry they belong to.

Your rights

You can ask to see the information we hold about you, ask us to correct it or delete it, object to how we use it, ask us to restrict its use, or ask for a copy to take elsewhere. There is normally no fee, and we reply within one month. Use the contact form or call us.

If you are unhappy with how we have handled your information, please tell us first so we can put it right. You can also complain to the Information Commissioner's Office at ico.org.uk.

Links to other websites

This site links to a few other websites, such as the NHS and GOV.UK. We are not responsible for their content or how they handle your information, so read their privacy policies.

Changes to this policy

We may update this policy from time to time. The date at the top of the page shows when it last changed.